About Luxe Auto Car Rental
  • 1. What makes Luxe Auto Car Rental different from other car rental companies in the UAE?

    We specialize in premium and luxury vehicles, providing personalized service, doorstep delivery, and exceptional customer care.

  • 2. Which cities do you operate in?

    We operate across all major UAE cities — including Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, and Fujairah.

  • 3. What types of vehicles are available for rent?

    Our fleet includes luxury sedans, sports cars, SUVs, convertibles, and chauffeur-driven executive vehicles from top brands like Rolls-Royce, Bentley, Ferrari, Lamborghini, and Range Rover.

  • 4. Add TitleDo you offer delivery and pickup services?

    Yes, we deliver your vehicle directly to your preferred location — hotel, airport, residence, or office — and collect it when your rental ends.

  • 5. Is Luxe Auto Car Rental available 24/7?

    Our booking services are available 24/7, and customer support is always ready to assist you around the clock.

Booking & Rental Process
  • 1. How can I book a car?

    You can book online through our website, via WhatsApp, or by contacting our customer service team directly.

  • 2. Do I need to pay a deposit?

    Yes, a refundable security deposit is required at the time of booking. The amount depends on the vehicle model.

  • 3. How long does it take to refund the deposit?

    Refunds are usually processed within 21 working days after the vehicle is returned and inspected.

  • 4. Can I rent a car without a credit card?

    In most cases, a credit card is preferred for the deposit, but other payment methods may be accepted — please contact our team for details.

  • 5. What documents are required to rent a car in the UAE?
    • For UAE residents: Emirates ID, UAE driving license, and passport copy.
    • For tourists: Passport, valid visit visa, international driving permit (IDP), and home country license.
  • 6. Can I rent a car if I’m under 25 years old?

    Minimum age is generally 21, but some high-performance vehicles may require the driver to be 25 or older.

  • 7. Can I extend my rental period?

    Yes, simply contact us before your rental expires to extend your booking, subject to vehicle availability.

  • 8. Do you offer long-term or monthly rental plans?

    Absolutely — we offer flexible monthly and long-term rental options at special rates.

  • 9. Can I add an additional driver?

    Yes, additional drivers can be added to your contract for a small fee, provided they meet the age and license requirements.

Driving in the UAE
  • 1. Can tourists drive in the UAE?

    Yes, visitors can drive using an international driving permit (IDP) along with their home country’s license.

  • 2. What is the general speed limit in the UAE?
    • Urban areas: 40–60 km/h
    • Main roads: 80–100 km/h
    • Highways: 100–140 km/h

    Always follow posted speed limit signs, as they can vary by location.

  • 3. Are there speed cameras in the UAE?

    Yes, speed cameras are widely installed across all emirates. Fines for speeding are automatically charged to the vehicle.

  • 4. What are the penalties for traffic violations?

    Penalties include fines, black points, or vehicle impoundment for serious offenses. Traffic rules are strictly enforced.

  • 5. Can I use my phone while driving?

    Using a mobile phone while driving is illegal unless using a hands-free system.

  • 6. Is seatbelt use mandatory?

    Yes, seatbelts are mandatory for all passengers, including those in the back seat.

  • 7. What is the alcohol limit for driving in the UAE?

    The UAE has a zero-tolerance policy for drinking and driving — any trace of alcohol is a serious offense.

  • 8. Can I drive between Emirates?

    Yes, you can drive anywhere within the UAE using our rental cars. Inter-emirate travel is fully permitted.

Parking & Tolls
  • 1. Where can I park my rental car?

    Paid public parking, hotel parking, or private spaces are available in all cities. Always follow parking signs to avoid fines.

  • 2. How do I pay for parking?

    You can pay via RTA SMS parking system, mobile apps, or parking meters depending on the emirate.

  • 3. Are Salik (toll) charges included in the rental price?

    Salik or toll charges are not included and will be deducted from your security deposit after the rental period.

  • 4. What happens if I get a parking fine or speeding ticket?

    All fines during the rental period will be charged to the renter and deducted from the security deposit.

Insurance & Safety
  • 1. Is insurance included in the rental price?

    Yes, basic insurance coverage is included. Comprehensive or full coverage options are also available at an additional cost.

  • 2. What should I do in case of an accident?
    • Contact the police immediately (999).
    • Obtain a police report.
    • Notify Luxe Auto’s customer service team right away for assistance.
  • 3. Can someone else drive the car under my booking?

    Only authorized drivers listed on the contract are allowed to drive the car.

  • 4. What happens if the car breaks down?

    We provide 24/7 roadside assistance and replacement vehicles in case of breakdown or emergencies.

Special Services
  • 1. Do you provide chauffeur-driven cars?

    Yes, we offer chauffeur services for business trips, events, or personal use — with professional, English-speaking drivers.

  • 2. Can I rent a car for special occasions or photoshoots?

    Absolutely — we provide luxury vehicles for weddings, events, photoshoots, and VIP appearances.

  • 3. Do you deliver cars to airports and hotels?

    Yes, we deliver and collect cars from all UAE airports and major hotels for your convenience.

  • 4. Are baby seats or GPS systems available?

    Yes, child seats, GPS navigation, and other accessories are available on request.

  • 5. Can I drive the rental car outside the UAE?

    No, rental cars are not permitted to be driven outside UAE borders.

  • 6. Do you offer unlimited mileage?

    Some rentals include limited mileage, while others offer unlimited options. Details are provided during booking.

Payments & Refunds
  • 1. What payment methods do you accept?

    We accept major credit/debit cards, bank transfers, and cash payments (subject to approval).

  • 2. Are taxes and fees included in the rental rate?

    Yes, all prices include standard taxes unless otherwise specified.

  • 3. What happens if I return the car late?

    Late returns may incur additional hourly or daily charges depending on the delay.

  • 4. How do I cancel my booking?

    You can cancel your reservation by contacting our support team. Cancellation policies vary by vehicle type and notice period.

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